Common Questions
Are your Littmann stethoscopes authentic?
Yes. Every stethoscope we sell is a genuine 3M Littmann product. We guarantee 100% authenticity on every unit.
Are you an authorised dealer?
No. Pulse SG is an independent retailer. We are not an authorised 3M dealer, and we are not affiliated with or endorsed by 3M. "3M" and "Littmann" are trademarks of 3M Company. We sell genuine 3M Littmann stethoscopes and cover each one with our own 5-year warranty.
Is this covered by the manufacturer's warranty?
No. As an independent retailer, our units are not covered by the manufacturer's warranty. Instead, every stethoscope comes with Pulse SG's own 5-year warranty against manufacturing defects, and you claim it with us directly.
How do I verify my unit is genuine?
Check the chestpiece: the model name and serial number should be cleanly laser-etched, not printed. The unit should arrive in sealed 3M packaging with uniform, odourless tubing. You can register the serial number against your order on our Register page. If anything doesn't look right, message us before you use it.
How much is delivery?
We offer two delivery options: same-day delivery (SGD 20, order before 2pm) or standard 1–3 day delivery (SGD 5). Engraved and pre-order items ship free in 1-2 weeks. Self-collection is also available for free — just message us on WhatsApp to arrange.
What payment methods do you accept?
We accept Visa, Mastercard, PayNow and GrabPay, all through Stripe's secure checkout.
What is the warranty?
Every stethoscope comes with Pulse SG's own 5-year warranty against manufacturing defects. The warranty is provided by Pulse SG, not by 3M, so you claim it with us directly: message us with your order ID and photos of the problem. See our Returns & Warranty page for details.
Can I return my stethoscope?
Returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging. Contact us via WhatsApp to arrange. Refunds cover the product price only — payment processing fees and the original delivery charge are non-refundable and are deducted, return postage is the customer's responsibility, and the refund is processed within 5–10 business days after we receive and inspect the item.
Do you offer self-collection?
Yes. Message us on WhatsApp to arrange a collection time and location.
How do I choose the right stethoscope?
The Classic III is perfect for nursing students, nurses, and general practitioners. The Cardiology IV is designed for cardiologists and senior clinicians who want greater acoustic sensitivity. Message us if you're unsure — we're happy to help.
Can I replace the ear tips or diaphragm on my Littmann stethoscope?
Yes. Our genuine 3M Littmann Spare Parts Kit (REF 40016, SGD 45) has replacement ear tips, an adult and a pediatric diaphragm and a non-chill bell sleeve. It fits the Classic III, Cardiology IV and CORE, so a worn ear tip or cracked diaphragm doesn't mean buying a new stethoscope.
Do you sell Littmann spare parts in Singapore?
Yes, the 3M Littmann Spare Parts Kit (REF 40016) is in stock in Singapore for SGD 45, with the same delivery options as our stethoscopes. Find it under Stethoscopes, then Spare Parts Kit.
What's a good White Coat Ceremony gift for a medical student?
The 3M Littmann Classic III is a common first stethoscope for medical and nursing students in Singapore, available in 19 colours from SGD 165. See our White Coat Ceremony gift guide for picks and timing.
I'm buying last-minute for a ceremony — can you still deliver in time?
In most cases, yes, for colours shown as in stock: same-day delivery is available for SGD 20 on orders placed before 2pm. Pre-order and engraved items take 1-2 weeks, so order those early. Message us on WhatsApp with your date and we'll confirm.
Which colour should I pick as a gift?
Black Edition and Standard Black are the safest, most universally-liked choices for a gift. If you know the recipient's style, brighter colours like Copper Chocolate or Rainbow Caribbean make it more personal.
Is GST included in the price?
The price you see is the price you pay. Pulse SG is not GST-registered, so no GST is charged on your order and none is shown at checkout.