Terms of Service

These terms apply to your use of pulsesg.shop and to every order you place through it. By placing an order you confirm that you have read and agree to them. Please also read our Privacy Policy, Cookie Policy and Return & Refund Policy, which form part of these terms.

1. Who we are

“Pulse SG”, “we” and “us” means the online retailer that operates this website and sells 3M Littmann stethoscopes to customers in Singapore. You can reach us at hello@pulsesg.shop or on WhatsApp at +65 8119 3812.

2. Products and availability

We sell 3M Littmann stethoscopes. Product descriptions, colours and specifications are as accurate as we can make them, but screen colours can differ slightly from the product in your hands. Stock is shown live, but it can change between the moment you open checkout and the moment you pay.

If an item you have paid for turns out to be unavailable, we will contact you promptly and, unless you prefer to wait for stock, refund that item in full.

3. Prices and payment

Prices are in Singapore dollars (SGD) and are shown at checkout together with any delivery fee. We accept Visa, Mastercard, PayNow and GrabPay. Payment is handled by Stripe on its own secure page, and we never see or store your full card details.

If a price is shown incorrectly we may correct it and, if you have already paid, give you the choice of paying the corrected price or a full refund.

4. Your order

An order is placed when your payment succeeds, and we email a confirmation to the address you gave. We may decline or cancel an order, for example because of a pricing error, unavailable stock or suspected fraud. If we do, we will refund anything you have paid in full.

5. Delivery

We deliver within Singapore only. At checkout you can choose:

• Same-day delivery (from SGD 20): for eligible orders, delivered the same day.
• Standard delivery (from SGD 5): 1 to 3 business days.
• Self-collection (free): we arrange the time and place with you on WhatsApp.
• Engraved orders are delivered in about 1 week, because each one is made to order.

Delivery times are estimates, not guarantees. Please make sure your address and phone number are correct; we are not responsible for delays caused by wrong or incomplete details. Once we hand your order to the courier we email you a tracking number, and you can check progress any time on our Track Your Order page.

6. Personalised (engraved) items

You can add an engraving of up to 18 characters in a choice of fonts. Engraving is done exactly as you enter it, so please check the spelling, spacing and capitalisation carefully before you pay. We cannot correct a mistake in the text you submitted. Our Return & Refund Policy applies to engraved items in the same way as to other products.

7. Returns, refunds and warranty

Our Return & Refund Policy sets out how returns and refunds work, including the 7-day return window and what is deducted from a refund. Every stethoscope comes with the 5-year warranty described there, which is provided directly by Pulse SG. You can register your stethoscope’s serial number against your order to make a claim easier.

Nothing in these terms limits any rights you have under Singapore law, including under the Consumer Protection (Fair Trading) Act, for example if goods you receive do not match what you agreed to buy.

8. Authenticity and trademarks

We sell genuine 3M Littmann stethoscopes. “3M” and “Littmann” are trademarks of 3M Company. Pulse SG is an independent retailer and is not affiliated with or endorsed by 3M.

9. Your account and using the site

You can view your orders by signing in with a link we email you; you are responsible for keeping access to that email address secure. Please don’t misuse the site: no attempts to disrupt it, to gain access to areas you aren’t authorised to use, or to copy it in bulk with automated tools.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the price you paid for it. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including for fraud, or your statutory consumer rights.

11. Privacy and cookies

How we handle your personal data is described in our Privacy Policy, and the cookies and browser storage we use are listed in our Cookie Policy.

12. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed, and the version in force when you place an order is the one that applies to that order.

13. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute, without affecting any right you have as a consumer to bring a claim elsewhere where the law gives you that right.

14. Contact

• Email: hello@pulsesg.shop
• WhatsApp: +65 8119 3812