+65 8119 3812
Pulse SGPremium Medical Supplies

Return & Refund Policy

Last updated: 14 November 2026

Faulty or wrong items

If your item arrives faulty or is not what you ordered, we repair, replace or refund in full, including delivery, at our cost. Message us with your order ID and a photo.

Change-of-mind returns

We accept change-of-mind returns within 7 days of delivery, provided the product is unused and in its original packaging.

To initiate a return, message us on WhatsApp at +65 8119 3812 with your order details.

Refunds

For change-of-mind returns, refunds cover the product price only. The following are non-refundable and are deducted:

  • Payment processing fees charged on the original transaction: our payment provider does not return these when a payment is refunded
  • The original delivery charge

Return postage is the customer’s responsibility for change-of-mind returns.

Once we receive and inspect the returned item, we will process your refund within 5–10 business days to your original payment method (card, PayNow or GrabPay, through Stripe). Orders you paid us directly by PayNow are refunded by PayNow.

Non-Returnable Items

  • Products that have been used or show signs of wear
  • Products returned after 7 days of delivery
  • Engraved (personalised) items, unless they arrive faulty or the engraving doesn’t match what you entered

Exchanges

Want a different colour? An exchange is handled as a change-of-mind return plus a new order. Message us on WhatsApp and we’ll arrange both.

Warranty

Every stethoscope comes with Pulse SG’s own 5-year warranty from the date of delivery. It is provided by Pulse SG, an independent retailer, not by 3M; our units are not covered by the manufacturer’s warranty.

Covered: defects in materials and manufacturing.

Not covered: normal wear, tubing hardening with age, eartips and diaphragm rims (replaceable parts), damage from drops or misuse, and loss or theft.

What we do: repair or replace the stethoscope, or refund it if neither is possible.

How to claim: message us on WhatsApp or email hello@pulsesg.shop with your order ID and photos of the problem. We’ll reply with next steps and how to send the item to us.

Register your stethoscope’s serial number against your order, useful if you ever need to prove authenticity or make a claim.

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