+65 8119 3812
Pulse SGPremium Medical Supplies

Privacy Policy

Last Updated: 14 November 2026

Data Protection Contact

For any question or request about your personal data, contact our data protection contact at hello@pulsesg.shop. We reply within 30 days.

What Data We Collect

  • Email address (for orders, sign-in links and, only if you subscribe, newsletters)
  • Name and phone number (for delivery coordination)
  • Delivery address (for order fulfilment)
  • Order details, including any engraving text (for fulfilment and warranty claims)
  • Stethoscope serial number, if you register it (for warranty claims)
  • Messages you send us on WhatsApp, Telegram or email

How We Use Your Data

  • Process and fulfil your order
  • Arrange delivery
  • Send product updates (only if you subscribe)
  • Respond to your enquiries via WhatsApp, Telegram or email
  • Handle warranty claims

Who We Share Your Data With

Only what each one needs to do its job:

  • Stripe: payment processing (PCI-DSS Level 1). Card details go to Stripe, never to us.
  • Our delivery partner: your name, phone number and delivery address, to deliver your order.
  • Our engraving supplier (in the Philippines): for engraved orders, your name, email, phone number, delivery address and engraving text, so the item can be made and sent to you.
  • Supabase: the database that stores orders, stock, warranty registrations and sign-ups.
  • Vercel: hosts this website.
  • Resend: sends our order and account emails.
  • Telegram: sends order alerts, including your name and delivery details, to our own staff chat. If you message us on Telegram, Telegram also holds that conversation.
  • WhatsApp (Meta): if you message us on WhatsApp, WhatsApp holds that conversation.
  • Groq and Google (Gemini): AI text services we use to read order messages we record by hand, so the details are entered correctly.
  • Trustpilot: your order-confirmation email may be forwarded to Trustpilot so they can invite you to leave a review; you can ignore the invitation.
  • Google Analytics: usage statistics about how the site is used, only if you accept cookies (see the Cookie Policy).
  • We do not sell your data to anyone.

Transfers Outside Singapore

Several of the services above store or process data outside Singapore (for example Stripe, Vercel, Supabase, Resend, Google, Meta and Telegram run servers in other countries, and our engraving supplier is in the Philippines). We share only what each one needs for the purpose listed above, and we ask each of them to keep it confidential and use it only for that purpose.

Student ID for Cohort Pricing

If you ask for cohort (bulk student) pricing, we ask each student to show a valid student ID. We use it only to check eligibility for that pricing. We do not keep a copy longer than needed to confirm the order.

Buyers Under 18

Our products are for healthcare students and professionals. If you are under 18, please ask a parent or guardian to place the order or agree to it on your behalf.

Cookies and Analytics

We use essential storage to make the site work (your basket, signing in). Optional analytics and review-invitation scripts load only if you accept them on the cookie banner, and you can change your choice any time. Full details are in our Cookie Policy.

How Long We Keep Your Data

  • Order records: 5 years from the order date, for warranty claims and our accounts.
  • Warranty registrations: for the 5-year warranty period.
  • Newsletter emails: until you unsubscribe.
  • Enquiries that don’t lead to an order: only as long as we need to answer you, then deleted.

Deletion requests: when you ask us to delete your data, we do so within 30 days. The one exception is an order record we still need for your warranty or our accounts: we keep only that, only for the rest of its 5 years, and use it for nothing else.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

  • Access your personal data
  • Correct any inaccuracies
  • Delete your data (subject to the exception above)
  • Withdraw consent from marketing emails at any time, using the unsubscribe link

How We Protect Your Data

  • HTTPS encryption on all pages
  • Stripe PCI-DSS Level 1 for payment data
  • Database access limited to our own servers
  • No raw card data ever touches our servers

Contact Us

For any privacy-related request:

  • Email: hello@pulsesg.shop
  • WhatsApp: +65 8119 3812
  • Response time: within 30 days

Complaints

If you’re not satisfied with how we handled your request, you can complain to the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.