Privacy Policy

What Data We Collect

• Email address (for orders and newsletters)
• Name and phone number (for delivery coordination)
• Delivery address (for order fulfillment)
• Order details (for warranty claims)

How We Use Your Data

• Process and fulfill your order
• Arrange delivery
• Send product updates (only if you subscribe)
• Respond to your enquiries via WhatsApp or email
• Handle warranty claims

Who We Share Your Data With

• Stripe — Payment processing (PCI-DSS Level 1 compliant)
• Delivery partner — Delivery address shared for fulfillment
• Trustpilot — Your order-confirmation email may be forwarded to Trustpilot so they can invite you to leave a review; you can decline the invitation
• Google Analytics — Anonymous usage statistics about how the site is used, only if you accept cookies (see the Cookie Policy)
• We do not sell your data to any third party

Cookies and Analytics

We use essential storage to make the site work (your basket, signing in). Optional analytics and review-invitation scripts load only if you accept them on the cookie banner, and you can change your choice any time. Full details are in our Cookie Policy.

How Long We Keep Your Data

• Order data: 5 years (for warranty claims)
• Newsletter emails: Until you unsubscribe
• Deleted upon request: Always honoured within 30 days

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Correct any inaccuracies
• Delete your data
• Withdraw consent from marketing emails

How We Protect Your Data

• HTTPS/SSL encryption on all pages
• Stripe PCI-DSS Level 1 for payment data
• Vercel secure hosting infrastructure
• No raw card data ever touches our servers

Contact Us

For any privacy-related requests:

• Email: hello@pulsesg.shop
• WhatsApp: +65 8119 3812
• Response time: Within 30 days

For more information about your rights under PDPA, visit www.pdpc.gov.sg